You Are Not Alone

Our History No one wants to see their best friend getting older! Here at Jump, we began looking into natural supplements when our own dog started showing signs of aging. We knew we only wanted the best.  We started with Glucosamine and soon realized that we could help with all kinds of ailments.  We have had many success stories and our deepest hope is that your success experience is next. 

Our Mission is to provide the finest quality products that will enrich and bring out years and years of joy to your beloved pets.  We care about our pets and believe fully in the power of our supplements.  We believe your pet completes your family.                                                

Our Supplements  We are committed to using only the finest non GMO ingredients in all of our supplements.  All of our supplements are sourced and made here in the USA.

A Helping Hand  Every year Jump gives back by donating to both local and national shelters. Helping to train and place service dogs to assist people with disabilities, hospitals, nursing homes, rehabilitaion centers, schools, etc. Along with a fellowship with the American Society for the Prevention of Cruelty to Animals. 

Shipping  Here at Jump we use Amazon as our fulfillment center and Shipping facility. All orders processed and shipped within 24 hrs. Your package will arrive 5-7 days through USPS or UPS at your doorstep.

Returns  If you need to return any item(s), the following is our return policy:

For approved returns we will issue a credit within 48 hours via the same method of payment used for the order or you may choose to exchange the item for other merchandise. You will be responsible for any shipping charges for the new items.

All returns sent to: Crystal Clear 13301 Smith Rd # 30072  Cleveland OH 44130

If a package is sent back to Jump Crystal Clear as “Return to Sender” and Jump incurs a fee from the carrier or fulfillment center (Amazon) that fee will be deducted from the refund amount before issuing. Upon acceptance of your shopping cart and the charges therein, your order is packaged and shipped as quickly as possible and therefore may not be canceled.                                                               If an order is refused upon delivery the customer is responsible for all shipping charges and a restocking fee of 12.5%.                                   We are unable to accept returns for custom orders, special orders, sale items, or drop-shipped items.                                                                 For health and safety reasons, we are unable to accept returns of opened, used products.                                                                                     Please Note, if you place your order directly through Amazon those orders are subject to Amazon’s 30-day return policy. All of those return requests must be made directly through Amazon.                                                                                                                                                  Please Note, if you ordered directly through Jumpdogjump.com no returns will be accepted if you refuse package or write “Return to Sender” since the package will be sent to Amazon and it takes 30 days for Amazon to return packages not ordered through Amazon to Crystal Clear. All returns sent to: Crystal Clear13301 Smith Rd # 30072 Cleveland OH 44130

Our Guarantee  JUMP'S Got Your Back 30 Day Guarantee.

Jump has the purest and highest amounts of natural ingredients, which are proven to increase overall health and longjevity for your pet. Not all supplements are created equal. Some products are made with ingredients that are made overseas, or simply unhealthy for your pet, so make sure that the supplements you give your pets contain only the best. Jump is devoted to the highest optimum health, quality, well-being of all our pets. Our pledge is to provide the finest quality products that will enrich and bring out years of joy and love to your loved ones. Just like you, we love our pets and we are so confident in your satisfaction with our product that if you don't absolutely love the results, return it for a full refund with in 30 days.

                                                                          Questions? Contact one of our pet advisors 

Email Us  support@jumpdogjump.com                                                                                                                                                                               Call Us   (904) 574-5867                                                                                                                                                                                                   Mail Us  13301 Smith Rd Unit 30072 Cleveland,Oh 44130